Frequently Asked Questions

About Divvy

What is Divvy?

Divvy is a bike share system, which is a form of public transportation by bike. It's owned by the Chicago Department of Transportation (CDOT) and operated by Motivate. Learn more about the company.

What is bike share?

Bike share is an innovative mode of transportation that allows users to make trips using publicly available bikes. It consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the service area. The bikes can be unlocked from one station and returned to any other station in the system, making bike share ideal for short, one-way trips.

What should you use bike share for?

Bike share is ideal for short rides and one-way trips. People use bike share to commute to work or school, run errands, and get to appointments or social engagements. It can also be great for connecting to other modes of transportation – such as a commuter train or car rental location. Some people also use bike share to get exercise or take recreational rides around the city.

When should I use bike share vs. bike rental?

Bike share is ideal for short rides or one-way trips – getting from Point A to Point B. If you’d like to take a long ride (e.g., keep a bike out for an entire afternoon or day), it’s typically more cost-effective to rent a bike.

If you're interested in a traditional bike rental, check out Bobby's Bike Hike or Bike and Roll.

Do I need bike share if I have my own bike?

Bike share can still be very useful even if you own your own bike. It’s ideal for one-way trips, when you wouldn’t be able to ride your own bike back home, or for when you're already out and decide that biking is the best way to get to where you're going. It also saves the hassle of having to carry around a bike lock, and spares your bike from additional wear and tear. In fact, 56% of Divvy members own a personal bike in addition to using bike share.

How old do you have to be to ride Divvy?

You have to be 16 years or older to ride Divvy.

How much does Divvy cost?

There are two different options for using Divvy – you can join as an Annual Member for $99/year (or $9.95/month with annual commitment) or purchase a 24-Hour Pass for $9.95 + tax. Please see the Pricing page for details.

Where can I ride Divvy?

You can ride Divvy on any public road, street, or bikeway in Chicago, Evanston or Oak Park, except where cycling is not permitted. Cycling on highways, expressways, Lake Shore Drive or Ridge Avenue is illegal.

See Rules of the Road for more information on cycling in the Chicago area.

What is a station, a dock, and a kiosk?

A station is the row of bikes that can be found throughout Chicagoland. They are solar powered, and each station consists of a variable number of bike docking ports.

A dock is what holds each individual bicycle. The bicycles are locked into the docks and must be unlocked using a bike key or ride code. Each dock contains a slot for the bike key and a keypad where ride codes can be entered. Docks also have a red, yellow and green light. If a dock is showing a red light, it means that the bike is broken and cannot be unlocked.

A kiosk is the structure that can be found at each Divvy station. The kiosk contains information about how the system works, as well as a touchscreen that can be used to buy passes, get ride codes, and redeem gift certificates.

Where are the stations?

Divvy stations are distributed throughout Chicago, Evanston and Oak Park. They're placed based on a variety of factors and considerations, including population, nearby transportation, business districts, and available space. Check out the System Map for the exact locations.

How many bikes and stations are there?

There are approximately 580 stations and 5,800 bikes throughout Chicago, Evanston and Oak Park. Check out the System Map to see the full Divvy coverage.

How It Works

How does Divvy work?

Divvy is designed to be a convenient way to get around the Chicago area, and is ideal for short rides and one-way trips. Join as a member or buy a short-term pass, and you’ll get access to 6,000 bikes across Chicago, Evanston and Oak Park. Pick up a bike at one of 580 stations whenever you need one, and drop it off at any other station when you’re done with your ride. Take as many rides as you want while your pass or membership is active. Visit How It Works to learn more.

How do the Divvy bikes work?

Divvy bikes are traditional bicycles (not electric) that are designed for easy riding in an urban environment. They're built to be comfortable for most riders of various heights and riding abilities. To learn more, visit Meet the Bike or watch this short video.

Do the bikes fit everyone?

Divvy bikes are built to fit most riders of various heights and sizes. There is a lever at the bottom of the seat post that allows you to adjust the seat up and down, and the numbered markings on the post help you remember your setting for next time.

To learn more about the bikes, visit Meet the Bike or watch this short video.

Don't forget: only people who are 16 years and older can ride Divvy. If you're looking to ride with the whole family, please visit a local bike rental shop for children's bikes.

How do I take a bike out?

First, you need to become an Annual Member or buy a 24-Hour Pass to be able to use Divvy. Then, find available bikes on the System Map.

If you're a member, you can insert your bike key into a dock to unlock a bike; or if you don't have your key with you, you can use Transit App to get a mobile ride code. If you purchase a 24-Hour Pass from a kiosk, you'll get a ride code, which you'll type into the keypad on the dock. Once you've successfully inserted your member bike key or entered a ride code, the light on the dock will turn green. This means the bike is unlocked. To remove it from the dock, pull the bike out by the handlebars or lift the bike by the seat to release it.

To ride again while your pass is still active, just request a new ride code using the same payment card (don't worry, you won't be charged again).

How long can I keep a bike out?

The first 30 minutes of each ride are included in the membership or pass price. You can keep a bike out for longer, but additional usage fees apply. Please see the Annual Membership and 24-Hour Pass pages for more pricing details.

Why do rides lasting longer than 30 minutes cost more?

Bike share is designed for short rides and one-way trips. Rides are limited in length to make sure that bikes are available for all users to “share” throughout the day. That’s why only the first 30 minutes of each ride are included in the pass price, and why extra fees apply for longer trips – to encourage riders to use bike share for short trips and to return their bikes within this amount of time.

What are the fees if you keep a bike out longer than 30 minutes?

If you keep a bike out for longer than 30 minutes at a time, you will be charged extra usage fees per additional 30 minutes. The usage fees differ for Annual Members and 24-Hour Pass holders. Please see the Annual Membership and 24-Hour Pass pages for more information.

How do I return a bike?

You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up. Find available docks on the System Map. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly. Wait until the light on the dock turns green to make sure it's locked.

Watch this short video to learn how to properly dock a bike.

How can I make sure my bike was docked correctly?

To dock a bike, line up the triangle at the front of the bike with the dock and push the bike firmly into the dock. The light on the dock will first show yellow. If it turns to green, it means you’ve docked the bike correctly and ended your ride.

If the light turns to red, it means that the bike was not docked correctly and is not locked. If no light appears at all, it means that the bike was not inserted correctly into the dock. If you get a red light or no light, remove the bike from the dock and push it back in to try again. If you're out on a ride and are having trouble docking a bike, please call Customer Service at 855-553-4889.

Annual Members can confirm that they've successfully docked a bike and ended a ride by checking their trip history in their account online.

Can I ride a bike outside of the service area?

You can ride a bike outside of the service area, but it's a good idea not to go too far, since you will have to return to the service area to dock your bike. If you keep a bike out for longer than 30 minutes, you will incur additional usage fees. Please see the Annual Membership and 24-Hour Pass pages for more pricing details.

Annual Memberships

How much does a membership cost?

The cost of an Annual Membership is $99 / year (or $9.95 / month with annual commitment). Please see the Annual Membership page for more details.

How do I sign up for a membership?

You can sign up for a membership through this website. Please see the Annual Membership page for more details.

When does my membership begin after I sign up?

Your membership starts immediately upon purchase. We'll send you a bike key in the mail, but you can start riding sooner if you'd like. Just download Transit App and link your Divvy account to get temporary ride codes on your mobile phone. See the Get the App page to learn more.

When will I get my bike key?

Your bike key will be placed in the mail the next business day after you sign up for a Divvy membership. It may take up to 7 days to arrive. If you don't receive it, please contact Customer Service.

You don’t have to wait for your key to start using your Annual Membership – you can ride right away! Just download Transit App and link your Divvy account to get temporary ride codes on your mobile phone. See the Get the App page to learn more.

How do I activate my bike key?

When you receive a new bike key, you must activate it before you can start using it. Log into your account online and click the link to activate your bike key, or give us a call at 1-855-553-4889 and we can activate the key for you. You’ll need the ID code on your bike key, which can be found right below the barcode. If you have any trouble, please contact Customer Service.

How do I take out a bike with my bike key?

Insert your bike key into the slot in the dock – the light on the dock will turn yellow momentarily, and then green. When the light turns green, it means your bike is unlocked and you can pull the bike out from the dock. If the light turns red, remove your key, wait for the light to go out, and try again.

If you’re inserting your key all the way into the slot but not getting any light at all, make sure that you have activated your key first. If you have already activated your key and you’re still having trouble, please contact Customer Service.

For more info, please watch this short video.

Can I ride even if I don't have my bike key?

Yes! If you forget your bike key, you can use Transit App to get temporary ride codes on your mobile phone. See the Get the App page for more info.

Why do I need to keep an active credit card on file?

Every member must have an active credit card on file in case any usage fees are incurred for rides longer than 30 minutes or for lost bikes. Please see the Annual Membership page for more details about usage fees. If your billing information or address changes, or if your credit card is going to expire soon, please log into your account and update your billing info.

Can I lend my bike key to someone else?

No, Divvy memberships cannot be shared and are not transferrable. It is also risky to lend your key to someone, because certain insurance protections apply to Divvy riders, but these do not apply if someone else uses your key, even if they are family members. Additionally, if you lend your key out to a friend who incurs any usage fees or loses a bike, you will be responsible for the charges as the account holder.

Can I take out more than one bike with my membership?

You can only take out one bike with your Divvy membership. If you’re with a friend who also wants to use Divvy, you can purchase a 24-Hour Pass from a station kiosk.

How do I renew my membership?

When you sign up for a new Annual Membership, you are automatically enrolled in auto-renew to make sure there are no interruptions in your service. We will bill your card on file within 24-Hours of the membership expiration date. If you have never turned off auto-renew, you don’t need to do anything to keep riding!

If you have turned off auto-renew in your account settings, you will have to manually renew your membership. Log into your account and click “Renew" under Current Membership Plan.

Is there a security deposit for members?

No, there is no security deposit for Annual Members. But you must keep an active card on file in case any usage fees are incurred for rides over 30 minutes or for lost bikes.

Does Divvy offer any discounted memberships for low-income residents?

Yes! The Chicago Department of Transportation (CDOT) offers $5 Divvy memberships to low-income Chicago residents. Please see the Divvy for Everyone page for more information.

Does Divvy have corporate memberships?

Yes! Many organizations offer Divvy Corporate Memberships to their employees or members of their organization. See the list of current Corporate Partners, and learn more about how to sign up for a Corporate Membership.

If you're an administrator looking to enroll your organization, please see our Corporate Program page for more information.

For more questions about Corporate Memberships and the Corporate Program, please see the Corporate FAQ section below.

Does Divvy offer student memberships?

Yes! Many local colleges and universities offer discounted Divvy memberships for their students. Please see the Student Membership page for the current list of schools and information about how to sign up.

24-Hour Passes

How much do passes cost?

A 24-Hour Pass costs $9.95 + tax for 24-hour access to Divvy and includes unlimited 30-minute rides. Please see the 24-Hour Pass page for more info.

How do I purchase a pass?

There are two ways to purchase a 24-Hour Pass:

  1. At any Divvy kiosk (found at each Divvy station) – see the System Map to find a station near you and follow the step-by-step instructions to buy a pass.
  2. Through the Transit mobile app – see the Get the App page for more information.

​Which payment methods are accepted to purchase a pass?​

You can use any major credit or debit card to purchase a Divvy pass. Prepaid cards are not accepted.

Why was my card charged an additional $1 when I purchased a pass?

This is not a charge – it's just a preauthorization to make sure the payment card is valid. It's a temporary hold and will be released according to the terms of your card provider.

Why was my purchase rejected?

There are a few reasons why a purchase could be rejected:

  • You do not have sufficient funds in your account.
  • Your bank rejected the transaction.
  • You are trying to use a prepaid card.

If your card is rejected, please try another card or give us a call at 855-553-4889 and we'll do our best to help.

Can I purchase a new pass with the same credit card before my current pass expires?

No, you can’t purchase a new pass using the same credit card while you still have an active pass. For example, if you purchased a 24-Hour Pass and wanted to buy a second 24-Hour Pass before the first pass expired, you would have to use a different credit or debit card.

Can I take out more than one bike with a single pass?

If you'd like to take out multiple bikes at a time, you'll need to buy a 24-Hour Pass for each rider. You can purchase up to four 24-Hour Passes on one card at a time. Each bike costs $9.95 + tax for a 24-Hour Pass.

How do I take out a bike with my pass?

If you purchased a 24-Hour Pass through a Divvy kiosk, a 5-digit ride code will appear on the screen after you've completed your transaction. Print it out or remember it, and type the ride code into the keypad on a dock with an available bike. Ride codes expire after 5 minutes and are for a single use only. If your ride code expires, or to ride again while your pass is active, insert the same credit card into the kiosk to get a new ride code. If you have rented multiple bikes on one pass, you will receive one ride code that can be used to unlock all of the bikes. For more details, please see the step-by-step instructions on purchasing a pass through a kiosk and unlocking a bike.

If you purchased a 24-Hour Pass through Transit App, select "Get Ride Code" when you're at the station where you'd like to ride. A 5-digit ride code will appear on your mobile phone screen – type it into the keypad on a dock with an available bike. To ride again while your pass is active, just tap "Get Ride Code" again.

Can I use the same 5-digit ride code more than once?

Each 5-digit ride code can only be used for one ride. If you rented multiple bikes on one pass, the same ride code is used to unlock all of the bikes. To take another ride, you must request another ride code – just insert the same credit card that you used to purchase your pass into the kiosk, and follow the onscreen instructions. (Don’t worry, you won’t be charged again.)

Will I be charged again for requesting a new ride code?

As long as you use the same credit or debit card that you used to purchase your pass, and your pass is still active, you will not be charged again to get a new ride code.

How many times can I ride with my pass?

You can ride as many times as you want while your pass is active! The first 30 minutes of each ride are included in the 24-Hour Pass price. If you keep a bike out for longer than 30 minutes at a time, extra usage fees apply. Please see the 24-Hour Pass page for more pricing details.

How long can I keep a bike out with my pass?

The first 30 minutes of each ride are included in the 24-Hour Pass price. You can keep a bike out for longer, but you will be charged extra usage fees. Please see the 24-Hour Pass page for more information.

Corporate & Student Memberships

How do I know if I'm eligible for a Divvy corporate membership?

You're eligible for a Corporate Membership if your organization is listed as one of our Corporate Partners.

How do I sign up for a corporate membership?

If your organization is one of our Corporate Partners, you will need a gift code to sign up for your subsidized membership. If you already have your gift code, you can enroll today using this link (enter the gift code in the "Redeem a Gift Certificate" section).

If you don't have your gift code, please contact your HR department or us at corporate@divvybikes.com.

Please see the Corporate Membership page for more information.

How much does a corporate membership cost?

The cost to the member depends on the level of membership that your organization has signed up for. Please visit the Corporate Program page to learn more.

Why do I have to enter my credit card if my company or organization is paying for my membership?

Every Divvy member must have an active credit card on file in case any additional fees are incurred that your company does not cover, such as overtime fees or lost bikes. Please see the Annual Member page for more details about usage fees.

How do I enroll my organization in the Divvy Corporate Program?

Divvy Corporate Memberships are a great way to be able to offer a perk to your employees. Organizations can choose from 3 levels of membership, depending on how much they'd like to subsidize. Please see our Corporate Program page for more information.

If you've already reviewed the corporate information and chosen a membership level, you can enroll your organization by emailing us at corporate@divvybikes.com.

How do I know if I'm eligible for a Divvy student membership?

You're eligible for a Student Membership if your school is listed as one of our Student Membership page.

How do I sign up for a student membership?

If your school is enrolled in our Student Membership program and you have the password provided by your school, you can enroll today! Go to the Student Membership page and click on your school's link to enroll.

How much does a student membership cost?

The cost of a student membership is $75 per year if your school is enrolled in our Student Membership program.

Divvy for Everyone (D4E)

What is Divvy for Everyone?

Divvy for Everyone (or D4E) is a subsidized Annual Membership for low-income Chicago residents, offered by the Chicago Department of Transportation (CDOT) to offer all Chicagoans an affordable, accessible and fun transportation option. D4E provides a one-time $5 Annual Membership to qualifying residents. See the Divvy for Everyone page to learn more.

How do I know if I'm eligible for a D4E membership?

D4E is available to Chicago residents aged 16 and older with an annual household income at or below 300% of the Federal Poverty Level. Use the chart on the Divvy for Everyone page to determine if you qualify for a one-time D4E $5 membership.

How do I sign up for a D4E membership?

You must enroll in person for the D4E program. Please find a list of local establishments where you can enroll on the Divvy for Everyone page.

Safety

Is Divvy safe?

While there can be risks with any mode of transportation, bike share has proven to be relatively safe. Divvy bikes are built for stability and durability, and not built for speed. The loud bell and motion-activated lights also make the make bikes more visible to people driving and other people biking. And our team of mechanics regularly perform preventative maintenance and repairs as needed. Of course, it is always recommended that riders wear helmets to greatly reduce the risk of head injury should a crash occur.

Do I have to wear a helmet?

Although bike helmets are not required in Chicago, they are always recommended for riders of all ages. Helmets have been proven to greatly reduce the risk of head injury in a crash.

Is there anything I should do before starting a ride?

Before each ride, always be sure to adjust the seat to a comfortable height. It’s also a good idea to squeeze the brakes to make sure there’s good resistance, and to check the tires to make sure they’re not flat. Please see our Rules of the Road for more pre-ride safety tips or watch this short video.

How do I ride safely in the city?

There are a few cycling laws and other riding tips that all riders should follow to help ensure a safe ride:

  • Ride in the same direction as traffic
  • Follow all traffic signs and signals
  • Stop for people walking
  • Don't ride on sidewalks
  • Never ride distracted – pull over if you have to use your phone
  • Wear a helmet
  • Use hand signals when turning, and do not to weave in and out of traffic

Please see our Rules of the Road section for more riding tips and safety information.

Troubleshooting

What should I do if my ride code isn't working?

If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:

  • The light on the dock is red → this means the bike is broken and can’t be unlocked
  • Something is wrong with the dock → occasionally, the technology on the dock may fail; if there's an issue, please let us know by calling 855-553-4889
  • The ride code expired → codes are only valid for 5 minutes for security purposes

If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from Transit App or the kiosk – just insert the same credit card again to get a new ride code (don’t worry, you won’t be charged again).

What should I do if my bike key isn't working?

There are a few reasons why your bike key may not be working:

  • It hasn’t been activated → you must activate your bike key through your account before you can use it

  • You have an open rental → if you haven’t returned your last bike, you won’t be able to take out a new bike

  • Your billing info is outdated → you must have an active credit card on file in order to use Divvy; if your card expired or became invalid, your key may have been deactivated

  • You aren’t inserting your key correctly in the dock→ make sure you’re inserting your key all the way into the slot in the dock; if you’re getting a light on the dock, it means your key is working

If you’ve checked all the reasons above and are still having a problem with your key, please contact Customer Service so we can send you a new one.

What should I do if my bike key gets lost or stolen?

Please call Customer Service at 855-553-4889 as soon as possible to deactivate your bike key and prevent fraudulent use. Any overtime, service, damage or stolen bike fees incurred by your key before you have reported it as lost or stolen will be your responsibility.

You can place an order for a new bike key through Customer Service for a small replacement fee.

What does a red light on a dock mean?

A red light on a dock with a bike means that the bike is broken and cannot be used again until it’s been fixed by a Divvy technician. Sometimes friendly riders will turn the seat of a broken bike backward, so it’s easy to spot from afar and you don’t waste your time walking up to it. A red light on a dock without a bike means that there is a problem with the dock and it cannot accept bike returns.

If you ever take out a bike that has an issue, please return it to the closest dock and hit the button on the dock with the wrench symbol.

What should I do if there's a problem with my bike?

If there’s a problem with your bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it. This will turn the light on the dock red so no one else can use the bike before our technicians can fix it. You can also turn the seat backward on a red-lighted bike, so members can see from afar that it’s broken.

What should I do if I can't dock my bike?

If you’re having trouble docking a bike, please try a different dock first. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike.

If you’re still having trouble, please call Customer Service at 855-553-4889. Whatever you do, don’t just leave a bike if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within 30 minutes, or charged a lost bike charge of $1200 if your bike is not docked within 24 hours.

What should I do if I need to return my bike and the station is full?

If there are no available docks at the station you’d like to use, you can find a nearby station on the Divvy System Map or the station kiosk. If you’re nearing the 30-minute ride limit, we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.

What should I do if I can't find a bike when I need one?

If there are no bikes available at the station you’d like to use, you can find nearby stations with bikes on the Divvy System Map or interactive kiosk.

What should I do if I crash my bike?

If you are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Divvy of the facts of the crash by calling Customer Service at 855-553-4889 and speaking with a representative. We will provide you with a Crash Report to fill out.

The bike remains your responsibility until it has been properly locked at a dock or handed over to a Divvy representative. If you aren’t able to dock your bike, please call Customer Service at 855-553-4889.

What should I do if my bike gets lost or stolen?

If you lose your Divvy bike or it gets stolen, please call Customer Service immediately at 855-553-4889. You must do this within 24 hours. We will provide you with a Theft Report form to fill out. Please also call the police precinct where the incident occurred within 24 hours.

Your credit card may be charged for the cost of recovery or replacement of the bike, up to $1200.

What should I do if I find an abandoned bike?

If you find an abandoned bike, please call Customer Service right away at 855-553-4889.

What should I do if I lose or find something at a Divvy station or on a Divvy bike?

To report a lost or found item, please call Customer Service at 855-553-4889. Divvy members are responsible for all personal belongings during rides/trips. Neither Divvy nor Motivate maintain any responsibility for replacement of lost/missing customer items.